Client Management Apprentice
Hybrid
An award-winning agency based in The Shard, Jellyfish is a new kind of marketing performance company for the platform world, where success demands a creative, multi-platform mindset.
Summary
Jellyfish is a digital partner to the world’s leading brands, supporting and driving digital transformation across the globe.
As a Client Management Apprentice you'll assist in customer relationship management, support the management of a client portfolio, ensuring you understand your clients business objectives. The ideal candidate will be experienced in sales and customer service. We expect you to be a reliable professional, able to balance customer orientation and a results driven approach.
Annual Wage
£27,007.50 per year
Training Course
Associate Project Manager Level 4
or
Operations Manager Level 5 (TBC)
Hours
37.5 hours per week
Following the probationary period, you will have the opportunity for flexible working. This means that you can work remotely for up to 60% of your working days and shape your day between 8am and 6:30pm.
Possible Start Date
Monday 3rd March
Duration
18 month apprenticeship.
Positions Available
2 positions
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
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Elaboration of weekly monitoring reports with results vs. plan
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Preparation of status notes and monthly reports
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Support the efficient and effective running of your assigned client accounts
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Understand and be able to discuss Jellyfish product/solutions provided with the client
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Confidently liaises with other capabilities or teams to complete tasks (eg. a product, project management, billing)
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Understanding of Jellyfish's value proposition
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Understands the Everyday Fundamental Tools for Client Management
Where you’ll work
Jellyfish, The Shard
Floor 22 and Floor 28
32 London Bridge Street
London, SE1 9SG
Training
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You will begin the apprenticeship with an onboarding onto Jellyfish and the team.
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An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
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On the job training will be intertwined throughout the apprenticeship.
College or training organisation
Diverse Futures Ltd
London
Your training course
Associate Project Manager Level 4
or
Operations Manager Level 5 (TBC)
Your training plan
How the training works in conjunction with the job responsibilities:
Diverse Futures will work closely with you to complete your Level 4 Associate Project Manager/ Level 5 Operations Manager Apprenticeship. This 18-month programme is delivered on a 1-to-1 basis in the workplace and online. You’ll receive dedicated support from our expert coaches/ trainers, ensuring you stay on track with your learning and meet all deadlines.
We offer regular reviews between your coach, manager, and yourself to ensure your development is aligned with the apprenticeship objectives. On successful completion of the apprenticeship, you will receive a Level 4 Associate Project Manager/ Level 5 Operations Manager qualification.
Requirements
Desirable/ Essential Qualifications
Any prior qualifications expected to be achieved by candidates. E.g. GCSE (Grade C / 4 or above) in English and Maths.
We are looking for someone who has a positive, can-do attitude, who is hard working, flexible, savvy, with great time management and organisational skills who is open and willing to learn.
We have defined our values and skills across three key topics;
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Day to Day Delivery
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Knowledge and Skills
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Planning, Coordination and Strategy
For more detail, you can view all of the values and skills here.
About this company
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.
After this apprenticeship
A full time permanent position once apprenticeship is completed and a foot in the door to an exciting fast-paced industry.
Ask a question
The contact for this apprenticeship is:
Amar Sangha at Diverse Futures (email at asangha@diversefutures.com)
Apply Now
Deadline - Wednesday 8th January 2025
