Customer Service Executive - InstaVolt

On-site

Based in Basingstoke, and nominated for multiple awards, InstaVolt is the voice of the electric charging industry.

Job Title: Customer Service Executive Apprenticeship x 2

Location: Basingstoke

Base: InstaVolt Head Office – Chineham Business Park, Basingstoke

Hours: Monday-Friday, 8:30am – 5:00pm

Salary: £18,000 + 10% discretionary annual bonus

Course: Customer Service Specialist Level 3 (15 months)

InstaVolt the largest owner operator of rapid electric vehicle charging stations across the UK and we pride ourselves on customer experience and satisfaction. Our teams provide a full range of support to our stations, as well as playing a crucial role in the expansion of the network and the continuation of our reputation as best in the industry.

This a great opportunity to get involved with one of the fastest growing companies in an industry that is going to see huge growth over the coming years.

Key Responsibilities:

Respond to customer inquiries via phone, email, or live chat in a professional and timely manner.
Assist in resolving customer complaints and providing effective solutions.
Maintain accurate records of customer interactions using CRM software.
Provide customers with information about products, services, and company policies.
Learn and apply problem-solving techniques to enhance the customer experience.
Take part in team meetings and training sessions to build product knowledge.
Identify opportunities to improve customer service processes and share ideas with the team.
Handle administrative tasks such as updating databases and managing correspondence.

Skills and Qualities Required

Excellent communication and interpersonal skills.
Positive attitude with a passion for helping others.
Strong organisational and time-management skills.
Ability to remain calm and professional under pressure.
Proactive problem-solving skills with attention to detail.
Basic computer literacy, including familiarity with Microsoft Office (Word, Excel, Outlook).
A willingness to learn and adapt to new systems and processes.

Other benefits to include:

10% discretionary annual bonus
Company sick pay (30 days full pay & 30 days half pay per annum)
25 days holiday + Bank Holidays
Life insurance at 3 x annual salary from day 1
Admission to pension scheme following successful completion of probationary period
Ongoing training in career building avenues, health & safety and any other area that will be of benefit to the business and the employee
Access to PerkPal platform
Quarterly company events
Free snacks & drinks in the office
Free office parking

Possible Start Date

Monday 3rd March

Duration

15 month apprenticeship.

Positions Available

2 positions

Training

You will begin the apprenticeship with an onboarding onto Instavolt and the team.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
On the job training will be intertwined throughout the apprenticeship.

College or training organisation

Diverse Futures Ltd

London

Your training course

Customer Service Specialist Level 3

Your training plan

How the training works in conjunction with the job responsibilities:

Diverse Futures will work closely with you to complete your Level 3 Customer Service Specialist Apprenticeship. This 15-month programme is delivered on a 1-to-1 basis in the workplace and online. You’ll receive dedicated support from our expert coaches/ trainers, ensuring you stay on track with your learning and meet all deadlines.

We offer regular reviews between your coach, manager, and yourself to ensure your development is aligned with the apprenticeship objectives. On successful completion of the apprenticeship, you will receive a Level 3 Customer Service Specialist qualification.

Ask a question

The contact for this apprenticeship is:

Amar Sangha at Diverse Futures (email at asangha@diversefutures.com)

Apply Now

Deadline - Wednesday 8th January 2025

One last thing... We’re an equal opportunity employer. We are committed to equality and diversity and all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.